Los Angeles World Airport
I joined a student team initiative to improve the flow and accessibility of the Bus Gates in the Tom Bradley International Terminal.
Our Philosophy:
By creating a handicap-accessible environment, we are improving the overall travel experience for all individuals.
Example: Making changes such as replacing stairs with a gradient for wheelchairs, benefits travelers with strollers and suitcases: providing comfort to all through innovation.
Problem:
Restricted gate access for disabled travelers due to asymmetrical overcrowding, meaning that while the Gate area has little accessibility, there is an abundance of unused space in the Alcove
Solution:
A focus on improving the Alcove space to attract passengers there and spread out the crowd
Implementation:
Improve Alcove by providing two airport utilities for travelers: charging stations and gate information, this made the space usable upon arrival to it
Make the space a pleasant place to spend some time, by adding couch seating and a wall mural to attract passengers to the more visually aesthetically part of the Bus Gates
SMS Based Application:
Built out a web-based chatbot that will work over SMS to communicate information to the passengers: adding another level of messaging, as they enjoy the alcove amenities